Since 23rd October – a week ago – the mobile coverage from the mast serving Llanfyllin has disappeared. EE have finally acknowledged the problem and we’ve had this reply from their customer services…
Thank you for your reply in regards to service levels in and around Llanfyllin. I would be more than happy to look into this for you.
I have checked the service levels of your local mast and unfortunately we do have an issue with a mast in the area. I do understand how frustrating it can be to loose service and please rest assured we are doing everything possible to get the service back up and running as quickly as possible.
Our field technicians will be visiting the site within the next 3 – 14 days to resolve the issue. (The reason for the time scale can be caused by many factors including gaining permission to the private land)
If you ever do need an update on the incident please quote EEIM549771. Please feel free to pass this onto friends and the people of Llanfyllin.
EE are spending ｣1.3 million every day to improve and get more people connected to the biggest, fastest and most reliable network in the UK. We want to be able to support rural areas and I would like to give you the opportunity to see what we are doing to help in these areas. Please have a look at our website in regards to what we can do to support towns like your own, http://ee.co.uk/our-company/newsroom/2014/12/02/groundbreaking-new-ee-micro-network-set-to-benefit-rural-communities
Once again, thank you for your email and I do hope that the mast in your local area is operational very soon.
Let us know what you think.
If you have any further information on this topic please contact us or use the comment section below.
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